Frequently Asked Questions

Our driver will be waiting at the arrival gate holding a sign with your name. For Suvarnabhumi Airport (BKK), the meeting point is usually near Gate 3. Detailed instructions will be sent to your email after booking.

We monitor flight schedules in real-time. We offer free waiting time up to 90 minutes after your actual landing time. If the delay is significant, please contact our support via WhatsApp immediately.

Yes. Cancellations made at least 24 hours before the service time are eligible for a full refund. Cancellations within 24 hours may be subject to a 50% fee.

Yes, child seats are available as an add-on option during the booking process for a small additional fee. Please select it when booking to ensure availability.